Lots of persons who begin using their 1st web hosting account, or change companies, often have enquiries regarding how certain things are done or experience predicaments when setting up various things like emails, website settings, and so on. That is the reason why, lots of hosting providers have compiled documentation with popular questions and issues in order to help their customers receive information quickly and seamlessly. As a result, the customer support team members can focus on real problems that some customers may be encountering, as the solution for the minor things will already be available on the World Wide Web and customers will be able to fix them without touching base with the customer care staff. Having exhaustive documentation is critical, particularly for new users with no experience at all, because the web hosting service entails an enormous number of functions and many individuals can get bewildered about what action to take. A good information repository can both help you complete the things that you wish and become aware of how the web hosting service functions in general.

Extensive Online Documentation in Hosting

If you have ordered your very first hosting account through our company or have transferred your site over to us, you will get accustomed to our platform and our in-house created Hepsia Control Panel in a jiffy thanks to the fact that we have prepared an exhaustive knowledge base where you can find all the information that you will ever need – both general info about the web hosting service as a whole and more concrete info about the separate features that you can use and the difficulties that you might experience. The articles are available in 2 locations. The entire article collection is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each and every section of the Control Panel too. You can learn how to accomplish just about everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles offer exhaustive guidelines, so you won’t ever get puzzled because of an unclear text. Surely, in case you face a more specific obstacle and you don’t find a solution in our knowledge base, you can get in touch with our help desk support team members 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers include an extensive online article repository where you can find any info that you may require about our hosting services or about the Hepsia Control Panel that we use. We’ve prepared it based on the feedback that we’ve collected from our customers over the years and, as a consequence, our articles cover specific problems that you could come across and propose the most effective way to rectify them, for instance getting a 500 Internal Server Error message or being unable to send e-mails from your computer although you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can access them at any time. They can help you deepen your knowledge not only about our platform, but also about the web hosting field as a whole, as they feature thorough guides and general info such as what cron jobs or file access permissions are.