A ticketing system is the most common correspondence medium that hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to resolve a problem that requires a certain period of time to investigate or that has to be forwarded to an administrator. Thus, all responses provided by either side will be stored in the same place in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts in order to carry out a specific task or to contact the hosting company’s help desk support staff. In case you wish to manage several domain names and each one of them is hosted in its very own account, you will have to use an even larger number of accounts at the same time. In addition, it can take a significant amount of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Hosting

Our Linux hosting plans come with an integrated ticketing system, which is included in our in-house developed Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same place – invoices, files, emails, support tickets, etc., avoiding the need to sign in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several mouse clicks without having to log out of your Control Panel. During the process, you can select a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you fix any given issue before you actually submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated servers, which goes to say that you will not need a separate platform to get in touch with our client care staff – you can do this on the spot if you chance upon a challenge. Opening a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our intelligent search option, you can quickly track down any ticket that you have already sent. You can send a ticket whenever you wish since our tech support staff representatives are on duty 24-7-365 and reply in less than an hour, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to resolve a simple issue.