Integrated Ticketing System in Hosting
Our Linux hosting plans come with an integrated ticketing system, which is included in our in-house developed Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same place – invoices, files, emails, support tickets, etc., avoiding the need to sign in and out of different admin dashboards. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several mouse clicks without having to log out of your Control Panel. During the process, you can select a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you fix any given issue before you actually submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated servers, which goes to say that you will not need a separate platform to get in touch with our client care staff – you can do this on the spot if you chance upon a challenge. Opening a new ticket requires a couple of mouse clicks and finding an older one is equally easy. With our intelligent search option, you can quickly track down any ticket that you have already sent. You can send a ticket whenever you wish since our tech support staff representatives are on duty 24-7-365 and reply in less than an hour, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about the need to sign in and out of two or more platforms to resolve a simple issue.