A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's an efficient method to receive some info about the hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of errors at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something else while the representative investigates the issue in question. In addition, you will be able to be a part of a live chat room from any computer that is connected to the Internet, avoiding the phone costs that you will have to pay if you're calling to another country.

Live Chat Support in Hosting

As part of the support services that we provide for all of our Linux hosting plans, you can find live chat support that is online every day, even on holidays. You are able to get in touch with us regardless if you already own an account or not, as we can support you with all sorts of things, ranging from giving you general info on our solutions in case you are not a client yet and you're thinking about purchasing one of the plans, to helping you with setting up an email account in an email client. Some issues are more technical and time-consuming, and you'll have to take advantage of the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on weekends and holidays. It is the best way to find out more details about our Linux semi-dedicated servers in case you don't have an account yet or to get a problem resolved in case you're a customer and our customer support agents will help you right away regardless of the time of the day you join our chat. If you wonder which package is better for your web sites, if you need a piece of advice whether you need a particular upgrade and how to obtain it or if you experience problems installing an email account on your machine, you can get in touch with us and we'll provide you with the needed info at once. Our live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you will always receive instant help with any question or problem that comes up.