If you are a website owner, a problem can always occur and it doesn’t necessarily have to be connected with the web hosting service. For example, something could go wrong when you update an Internet app or some vital content may be modified or deleted by mistake. Whatever the nature of the problem is, you’ll need to touch base with the support team and request them to retrieve a backup or to assist you in solving the problem that you are having. How fast they’ll do that will predetermine the time that your sites will be unavailable. For given sites such as community portals or e-stores, a frequent downtime interval can too often mean losing customers and money. With this in mind, it’s pretty important to use the services of a web hosting company that provides not only a very good help desk support service, but also a fast one.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to get a response to a trouble ticket or an email. Regardless of when you contact us, we’ll lend you a hand within less than 1 hour with any technical or pre-sales inquiries that you might have. As a matter of fact, our real reaction time rarely surpasses twenty-thirty minutes. As we are at your disposal 24 hours a day, you’ll always receive help in a timely fashion and we know precisely how critical this is in the electronic age. As soon as you contact us, we will answer your inquiries. If you run into any technical issue, we’ll resolve it instead of you, or we’ll supply you with all the needed information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a customer support ticket through your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive an answer within 60 minutes max. You can touch base with us whenever you like in regards to general, technical or billing issues and due to the fact that we will be at your disposal 24-7, you will invariably receive support in a timely fashion. Depending on the specific issue or question, we will provide you with more info, solve the obstacle if it’s been caused by something that is within our reach or advise you on what steps to take in case you have to change a given setting for a web application that we do not have access to. You can just forget about waiting around for a day for each single answer. The fact is, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.