Technical Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 60–minute response guarantee for each support ticket or email that you submit to our customer service team. We will speedily answer all common enquiries and forward right away the case to our system administrators if additional assistance is required. If you take advantage of our Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been agreed upon in advance.
A Topflight Help Desk Support Service
Our customer support team will be online for you 24/7 should you require help while working with our Web Site Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. Furthermore if you need help handling the regular administration tasks on your dedicated web hosting server, you can have a glance at our Managed Servers package, which includes backup hard disk storage space, weekly Operating System updates, troubleshooting and installation services, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Our Web Site Control Panel was preinstalled for every dedicated web hosting plan. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the educational articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.