Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help Center included in our Web Site Control Panel. It boasts an enormous database with regularly asked questions and comprehensive how–to articles prepared by our competent tech support team.

  • Top quality support service

  • How–To Video Clips

  • If you would like to see how a task is accomplished or how an issue is solved, instead of just reading about it, then check out our compilation of step–by–step video tutorials. They address various different issues and will help you swiftly understand how to work with the Web Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client care service and include a sixty–minute response guarantee. Our knowledgeable customer service technicians will be available to you 24–7–365 and will resolve any problem that you may encounter within less than sixty minutes after the tech support ticket submission. In most instances, an answer will be provided to you within 20 minutes.