Support and Help Channels
A one hour Inquiry Resolution Warranty
Each ticket you post to our tech assistance Department will be answered within approximately one hour. All standard inquiries will be solved right away. Yet, if the support inquiry you have sent us calls for the aid of a competent admin technician, we are going to forward the ticket to him and will let you know about the hold–off.
Professional Client Help Service
Our client help Department is going to be on duty for you 24x7x365 to to respond to all assistance inquiry tickets that you send. We offer client assistance for the software programs that are pre–installed on your machine. These include our in–house developed Web Site Control Panel, the chosen Operating System and also the server administration panel (with respect to the VPS type).
An Educational Help Zone
An extensive and routinely updated article base is built into our in–house built Web Site Control Panel. It provides quick tips about how to carry out all of the important website management tasks. The Help section provides in–depth how to content articles and step by step video lessons. You can open the Help section by hitting the Help or Video buttons in the right corner of each Control Panel section.