24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting plans are round-the-clock, so you can forget about waiting for several days in order to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or what hardware you are using. We are able to help you for more or less any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you purchase a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common questions. Our agents can assist you to find the perfect package or provide you with info about our servers, to confirm if the system requirements for your sites are met. When you're an existing customer, you will also be able to contact us through e-mail or via our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you employ these two methods of correspondence, you'll receive a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other service providers, even big ones, you'll be able to compare the response time because it usually takes a full day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems because it will be easier to keep track of what's going on. The maximum warranted reply time for all the e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to receive assistance. If you obtain the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we supply include 24/7 support through different means of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers that we have internationally or you can use our live chat service and speak with a live representative. For solely tech difficulties which need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, because all of these channels are more appropriate to monitor a given problem. The reply time for them rarely surpasses 30 mins, so that you can forget about waiting for a whole day to receive help. The support service is available for all of the server-related matters, including the pre-installed software. In the event that you'd like to receive help with third-party apps, you may consider ordering the Managed Services upgrade that we supply for all plans.